Shipping Policy

At RAMSA, we are committed to delivering your order quickly, safely, and with the care it deserves.

Order Processing

All orders are processed within 1–2 business days (excluding weekends and public holidays).

Once your order has been shipped, you will receive a confirmation email or SMS with your tracking information.

For now there is no global shipping from outside UAE

Shipping Within the UAE

• Estimated Delivery Time: 1–3 business days

• Delivery times may vary depending on your location and courier availability.

Shipping Fees

Shipping charges are calculated at checkout based on your delivery location and selected shipping method.

From time to time, we may offer free shipping during special promotions or for orders that meet the minimum purchase requirement.

Order Tracking

Once your order has been dispatched, you will receive a tracking number so you can monitor your shipment in real time.

Delays

While we strive to deliver every order on time, occasional delays may occur due to weather conditions, public holidays, customs procedures (if applicable), or courier-related circumstances beyond our control.

We appreciate your patience and understanding.

Incorrect Shipping Information

Please ensure that your shipping address and contact details are accurate before placing your order.

RAMSA is not responsible for delays or failed deliveries resulting from incorrect or incomplete information provided by the customer.

Lost or Damaged Packages

If your order arrives damaged or appears to be lost in transit, please contact us within 48 hours of the expected delivery date.

Our Customer Care team will work closely with the shipping carrier to resolve the issue as quickly as possible.

Questions?

If you have any questions regarding shipping or your order status, please contact our Customer Support team.

Email : info@ramsae.com

Thank you for shopping with RAMSA.

We look forward to delivering beauty to your doorstep.