Refund policy

Return & Refund Policy

At RAMSA, your satisfaction is our priority. We carefully inspect every order before it leaves our warehouse to ensure it arrives in perfect condition.

Returns

We accept returns within 7 days of receiving your order, provided that:

The item is unused, unopened, and in its original packaging.
The product is in the same condition as when it was received.
Proof of purchase (order number or receipt) is provided.

For hygiene and safety reasons, opened, used, or tampered beauty products cannot be returned or exchanged, unless they arrive damaged or defective.

Damaged or Incorrect Items

If you receive a damaged, defective, or incorrect item, please contact us within 48 hours of delivery.

To help us resolve the issue quickly, please include:

Your order number
Clear photos of the product
Photos of the shipping package (if applicable)

Once verified, we will arrange a replacement or issue a full refund at no additional cost.

Refunds

Once your returned item has been received and inspected, we will notify you of the status of your refund.

If approved, your refund will be processed to your original payment method within 5–10 business days, depending on your bank or payment provider.

Shipping fees are non-refundable unless the return is due to our error.

Exchanges

We only replace items that are defective, damaged, or incorrect.

Non-Returnable Items

For hygiene reasons, the following items cannot be returned:

Opened beauty products
Used cosmetic tools
Personal care items
Gift cards (if applicable)
Clearance or final sale items

Order Cancellation

Orders may be cancelled only before they have been processed or shipped.

Once an order has been dispatched, it can no longer be cancelled.

Need Help?

If you have any questions regarding returns or refunds, our Customer Care team will be happy to assist you.

Email : info@ramsae.com

Thank you for choosing RAMSA.
We appreciate your trust and are committed to providing you with an exceptional shopping experience.